Rainbow Shops
Warranty and Returns
Last Updated: November 3, 2026
We want you to be satisfied with your purchase. This page describes the general return, exchange, and warranty process for orders delivered in the United States.
Returns
If an item is not right for you, contact us within 30 calendar days after delivery. Returned items must be clean, unused, and complete with included accessories; original packaging is preferred when available. Use the store contact details shown on the website to start a return.
Non-Returnable Items
Returns may be limited for personalized, hygiene-sensitive, opened, customer-damaged, or final-sale items where permitted by applicable law. Any restriction will be clearly stated on the product page or during checkout.
Refunds
After we receive and inspect a return, we will notify you of the decision. Approved refunds are issued to the original payment method; timing depends on your bank or payment provider. Original shipping, return shipping, and additional fees may be nonrefundable unless required by law or caused by our error.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible and include photos of the item and packaging. We will offer a replacement, refund, or another remedy required by law.
Limited Warranty
If a product includes a manufacturer or store warranty, its term and conditions are listed in the product description or product documentation. The warranty does not cover normal wear, misuse, accidents, unauthorized modifications, or failure to follow care instructions.
Consumer Rights
These terms do not waive mandatory consumer rights under U.S. federal law or the laws of your state. Where these terms conflict with a mandatory legal requirement, that requirement controls.